| Frequently Asked Questions |
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| How can I access an overview of all my customer accounts? |
Login to the Nameway® Reseller Panel, and select "resellers" from the left menu.
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| How do I create accounts for my customers? |
Click on "create sub-acct" and simply enter your customer's details:
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| How do I set the default DNS entries for newly registered domains? |
If you want every newly registered domain to use particular nameservers, of point to a parked page, you can set the default options by selecting "my account", and then "settings" from the left menu:
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| How do I add funds to my reseller account? |
You can fund you reseller account by clicking on "my account", and then "add funds" from the left menu. Note: 3% of the total amount refilled will be deducted from your balance as a "Refill Convenience Charge". (Ex. $100 will result in 97 Points net deposit into your account). Remember that if you have domains due to expire in less than 30 days and the auto-renew is on, we will automatically process the renewal order at midnight PST and deduct from your new account balance.  |
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| How can I view all transactions made via my reseller account? |
Transactions made within the last 6 months can be accessed by selecting "name status" from the left menu. You can select a report based on new registrations, transfers, renewals etc. Reports can be viewed online as an HTML, or can be downloaded as HTML or CSV.
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| How can I place a domain name directly into my customer's account? |
Simply select the "push a name" of "push a list" option from the left hand menu. Enter the domain name and the login ID of your customer's account. You can also select whether you would like the contact information to remain as it is, or be changed to that of your customers.  |
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| How can I register my own name servers? |
Select "Register DNS" from the left hand menu. Please note that all name servers must start with "ns" or "dns" (i.e. "ns1", "ns2" etc.). The domain for which you want to create name servers must be in your account. It is not possible to register name servers for domain names which are registered at another registrar.  You can, at any, update or delete your name servers should you need to do so:  
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| How do I set the prices I want to charge my customers? |
Login via the left hand menu to any account, and delect "sub-account configuration". You can set your own prices for retail customers, or your own resellers.  Add on services for POP3 accounts etc can be set indivdually, should you wish to do so. URL and email forwarding can also be set seperately. Please note that these services are included in the price of a domain registration. The option for URL and email forwarding only needs to be set if you want to charge your customers extra for these services.  |
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| My customer has lost or forgotten their password. How can I re-set this for them? |
Simply locate your customer's account and hit "enter". This will allow you to enter your customer's account without use of a password. You will then be able to re-set a passwoird for them. |
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| Will my customers see the Nameway® name anywhere? |
No. Your customers will use a domain management center which is exactly the same as http://my.nameway.com, but where all mention of Nameway® has been removed. The URL of this website is supplied upon your intial registration as reseller. |
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| Can I upload my own images and logos for the web site that my customers use? |
Not at present, as this web site is accesible for all reseller customers. We will however, be developing the functionality of this, so that this will be possible. |
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| What will my customers see when I initiate a transfer request? |
After intiating a transfer request via your reseller account your customers will recekive an automated email. This email contains a hyperlink by which they can approve or reject th transfer request. Your customers will see the name you have provided in your account. If you enter "My Business 344" for example in your reseller account, then your customers will only see "Transfer Request from My Business 344". |
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