| Frequently Asked Questions |
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| How soon will my account be setup and ready to use? |
Account orders are placed in our queue system, and are generally created within the same business day (6-12 hours). To ensure proper setup all new accounts are first reviewed by our staff. You can start uploading and setting up your site as soon as you receive the welcome email. The welcome email contains all your information for accessing your account, as well as information on how to transfer your domain name to our servers. |
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| Do you support Macintosh systems? |
Yes. You can use the Fetch program to transfer files from your MAC to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail. |
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| Are eggdrop bots allowed? |
No. |
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| What is your connection speed and hardware/software like? |
Nameway® maintains servers in Newark, Atlanta, Amsterdam, and Melbourne. The network consists of a OC-192 and 155mbps OC-3 connection. We only use quality, top brand name hardware. |
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| How many virtual hosting accounts are located on each server? |
It varies. The load on the host systems are monitored 24/7 to have an aggregate hit count of 250,000-500,000 hits a day. At this level the server load is keep significantly below the capacity of the system. |
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| Can I have Warez, Appz, Serialz and or commercial software on my homepage? |
No. If we find them in your directory or Links to them, your entire account will be subject to termination. |
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| What is your policy on SPAM? |
We do NOT tolerate SPAM, if we find you sending junk mail you will be banned and notified to the proper authorities. |
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| What are your server specifications? |
We are always keeping our servers up to date with the latest technology. All of our servers are powered by Dual Intel® Xeon 2.4ghz processor, 1GB DDR-RAM, 73GB SCSI drives with RAID-1 protection, Hot Swap drives and Dual NIC cards for extra redundancy. |
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| Will I have unlimited access to update my pages? |
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure. |
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| Can I resell space within my own account? |
This depends on which account you purchased. If you purchased a reseller account, this is possible. However, if you purchased a shared hosting account, this is only licensed for you only. Reselling or Adding your "Friends" web site (e.g. bob.somedomain.com) will lead to an account suspension. |
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| Can I order even though I do not live in the US? |
Yes, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you will be able to pay with. |
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| Does my website get a control panel? |
Yes. Every web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more. |
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| What if my site breaks your "acceptable usage policy" rules? |
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. |
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| Do you offer password protected directories? |
Yes. Using the powerful web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you. |
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| Do you offer 24/7 technical support? |
Yes, we offer 24/7 technical support via Email. |
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| Can I host an XXX/adult site? |
We do NOT host adult-oriented websites. Any content or links to XXX/adult sites will lead to your account being terminated. |
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| Do you offer Ecommerce or a shopping cart program? |
Yes. All web hosting packages come with the oSCommerce cart system at no extra cost. |
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| What kind of Technical Support do you provide? |
We will answer, help, fix any problems related to your web hosting account. We will provide support for all the services and features that we offer. We do NOT provide technical support for 3rd party software. |
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| What are Domain Pointers? |
A domain pointer is when you have us setup a 2nd domain of yours to point to a subdirectory of your account so it will load a different site from the main domain on your account. Types: Domain Pointer -> Main Domain |
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